The recent report from Forrester is titled Process Mining: Your Compass For Digital Transformation – The Customer Journey Is The Destination.
According to Forrester:
“Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most application development and delivery (AD&D) professionals don’t understand their own processes, and they can’t articulate them, either. Read this report to understand how to leverage process mining to discover and prioritize automation efforts.”
The report further provides a detailed case study of a US Insurance Company successfully overcoming these challenges with StereoLOGIC.
Follow this link to read the complete report at Forrester Research, Inc.