StereoLOGIC
CASE STUDY

Major Bank (Canada) Processes Optimization

saves $15MM annually and accelerates customer services by 22% using StereoLOGIC

BOOK A DEMO

22.5%

Acceleration of Customer Services


$15MM

Annual Operational Cost Savings


95%

Reduction in errors and delays


“StereoLOGIC enables us to see what’s actually going on in production“
Sr. Director,
Technology and Operations
Revenue: $18.6B
Size: 40,000 Employees
LARGE TRANSFORMATION PROJECT

OVERVIEW:

Replacement of Loan Origination Systems led to significant issues with employee adoption and customer experience. StereoLOGIC helped the bank to diagnose and resolve these issues in less than 6 months. Following this success the bank continued using StereoLOGIC for all ongoing releases.

CHALLENGE:

  • The bank had faced a challenge with a post-transformation stabilization
  • Despite intensive testing and Branch Piloting of New Origination Platform, a number of errors and system delays arise in production
  • Processes were not stabilized, and employees wasted time on workarounds and waited for system response which negatively impacted the customer experience

SOLUTION:

StereoLOGIC provided the ability to:
  • Proactively and precisely detect problems (errors, delays and usability issues) in production environment, when new releases come out
  • Improve the quality of systems by identifying issues early
  • Accelerate national implementation
  • Significantly improve and accelerate Customer Services
  • Improve employee satisfaction

RESULTS:

  • Mapped and measured all branch processes
  • Accelerated Customer Services by 22.5%
  • Reduced errors and delays by 95%
  • $15MM annual operational savings
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cuts customer response time by 56% while reducing operating costs by 30%.
WYTH Financial
within two months of deploying Task Mining, where identified numerous opportunities to accelerate back-office processing.